PRIVACY POLICY

Your Privacy Matters at TonyBet Canada

TonyBet Canada takes your privacy seriously. As a licensed operator in Ontario, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable Canadian privacy laws. This policy explains how we collect, use, protect, and share your personal information when you use our platform.

When you register an account, place bets, or play casino games, you trust us with personal data. We handle that trust responsibly by implementing industry-standard security measures and giving you control over your information. This document outlines exactly what data we collect, why we need it, and how you can manage it.

Information We Collect

To create and maintain your account, we collect personal information including your name, date of birth, email address, phone number, and residential address. We verify your identity using government-issued ID to comply with regulatory requirements and prevent fraud. Payment information includes credit card details, bank account information for Interac e-Transfer, and e-wallet account details—all processed through encrypted channels.

Gaming activity data includes your betting history, transaction records, game preferences, and account balance. We track login times, IP addresses, and device information for security purposes and to detect suspicious activity. Marketing preferences and communication history help us provide relevant promotions and support.

How We Use Your Information

Your personal data enables core platform functions: account creation and verification, processing deposits and withdrawals, calculating bonuses and winnings, and providing customer support. We use gaming activity data to comply with responsible gambling requirements, detect problem gambling patterns, and enforce deposit limits or self-exclusion requests.

Payment information is processed securely through third-party payment processors who comply with PCI-DSS standards. We never store full credit card numbers on our servers. Transaction data helps us resolve disputes, process refunds, and comply with anti-money-laundering regulations required by AGCO and iGaming Ontario.

Data Sharing and Disclosure

TonyBet shares your information only when necessary. We provide data to regulatory bodies like the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario as required by law. Payment processors receive transaction details to process deposits and withdrawals. If you request self-exclusion, we share your information with other licensed operators to enforce the exclusion across platforms.

We never sell your personal data to third parties for marketing purposes. We may share anonymized, aggregated data for analytics purposes, but this cannot identify individual players. Legal requirements may compel us to disclose information to law enforcement or courts, but we only do so when legally obligated.

Your Privacy Rights Under PIPEDA

Canadian privacy law gives you several rights regarding your personal information. You can request access to all data we hold about you by contacting our privacy officer. We'll provide this information within 30 days, subject to verification of your identity. You can request corrections if any information is inaccurate or outdated.

You have the right to withdraw consent for non-essential data processing, though this may limit certain platform features. You can request deletion of your account and associated data, subject to legal retention requirements (we must keep some records for regulatory compliance and dispute resolution). To exercise these rights, contact us through the methods listed below.

Data Security Measures

TonyBet protects your information using 256-bit SSL encryption for all data transmission between your device and our servers. This is the same security standard used by banks. We store data on secure servers with restricted access, and all employees undergo background checks and privacy training.

We regularly update our security systems to protect against emerging threats. Automated monitoring detects suspicious login attempts or unusual account activity. If we detect a potential security breach, we'll notify affected users and relevant authorities as required by law.

Contact Our Privacy Officer

If you have questions about this privacy policy, want to exercise your rights, or need to report a privacy concern, contact our privacy officer through live chat on the website, email support, or by submitting a request through your account dashboard. We respond to privacy inquiries within 48 hours and resolve issues promptly.

This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. We'll notify you of significant changes via email or through notices on the platform. Continued use of TonyBet after policy updates constitutes acceptance of the revised terms.

Last updated: January 23, 2026